FAQ

 
 

where can i find out more about the different services you offer?

You can read about each service in more detail under the “Services” menu at the top of this page. Each services page will also have a link to a service-specific FAQ.

are your services covered by my insurance?

Many private insurance plans cover the services we provide at Wolseley Wellness. Depending on the exact service in question, and on the details of your plan, we may even be able to bill your insurance provider directly.

We currently offer direct billing services for acupuncture, chiropractic, and massage therapy services.

While it is always best to consult your insurance provider with specific questions, please feel free to contact our helpful staff with any inquiries about private insurance.

What is your cancellation policy?

Your appointment time is time that is set aside just for you. Missed appointments and late cancellations affect both your therapist and those who could have used your appointment time for their own care. To help ensure that your therapist’s time and commitment to you is respected, we do charge late cancellation and missed appointment fees.

Missed appointments and appointments that are cancelled within 1 business day of the scheduled appointment time will be charged to you at 100% of the scheduled appointment cost.

Appointments that are cancelled within 2 business days of the scheduled appointment time will be charged to you at 50% of the scheduled appointment cost.

These charges are not eligible for reimbursement through private insurance.

what if I need to change my appointment time?

Please call our front desk as soon as you know that you may need to change your appointment time. They will be happy to assist you in finding an alternate appointment.

You can also change your massage or counselling appointment through our online portal, if you have an account set up. If you need assistance setting up or accessing your online account, please call our front desk.

Can children and youth access your services?

Yes, we are happy to provide wellness services to people of all ages. Our practitioners will ensure that all treatments are safe and effective for everyone, regardless of age.

The only exception to this rule are our counselling services, which are currently offered only to adult individuals and couples.

Finally, while you are welcome to bring children along with you for your own appointments, please be aware that clinic staff cannot provide supervision, and the children must accompany you into your treatment space.

do you have parking?

There is customer parking in the lot in front of our clinic, with one handicap accessible space in that lot. Parking on Portage Avenue is free between 9:00AM and 3:30PM. There is 2 hour sidestreet parking on either side of our building, along Dominion and Garfield streets.

do you offer gift certificates?

Yes, we offer re-loadable gift cards for sale in store - great for loved ones, or to help you to make the most of your benefits.

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